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General terms and conditions

General terms and conditions for purchasing online vouchers

Purchase conditions and subject matter of contract
The contract is concluded with the Hotel National Zermatt AG and comes about with the payment of the voucher. Deviating regulations are only valid if they have been agreed mutually, expressly and in writing. For purchases in the voucher shop, only persons over the age of 18 are entitled.

The vouchers offered in the onlineshop represent a non-binding purchase offer. Online ordering of vouchers via Interenet constitute a binding offer for the customer. The order is made in the voucher shop on our homepage and will be paid by credit card, instant bank transfer or bank transfer. The paid voucher will be sent by email and can be printed immediately. Upon request, the delivery of the voucher can also be made by mail. The vouchers are provided with a unique barcode, which is required to redeem the voucher. The customer is responsible for the storage or handling of the original voucher. For a misuse of the voucher the hotel is not liable. In case of loss, theft or improper validation of vouchers, the amount can not be refunded.

Prices and products
The purchased or ordered vouchers can neither fully nor partially redeemed in cash. If the consumption is lower than the value of the voucher, the beneficiary receives a new voucher in the value of the difference. There is no liability for late delivery by post. The voucher is only valid when the amount due has been fully paid. The validity period of the vouchers is 2 years, voucher arrangements and service vouchers are valid for 1 year. The items and packages may change during the term of validity and / or may differ from the details on the coupon. Deviations in pictures of the goods for sale are possible. Errors and changes excepted!
Right of withdrawal
Vouchers, if they do not meet your expectations, can be returned within 14 days. The written cancellation must be received within 14 days from the date of issue by Hotel National AG. The right of withdrawal can no longer be claimed if the service has already started within this period. This right of return applies only to customers who qualify as consumers.

Security and Data Privacy
Safety is the highest priority! Therefore, all personal information such as credit card number, name and address will be transferred when paying by credit cards over a secure SSL line. This makes sensitive data in Internet traffic illegible. In order to provide additional security in the voucher shop, a number of additional security measures are applied.

Place of jurisdiction is Visp, Canton Valais. All contractual relationships are governed by Swiss law.